Privacy Policy

Fashionlink (together with our affiliates and subsidiaries, “Fashionlink”, "we", "us,", or "our”) is committed to ensuring that your privacy is protected and respected. This Privacy Policy is created to inform you about how we process the data we collect from and about you when you visit our website located at (the "Site"), purchase any of our ("Products"), visit our stores, attend our events, or use any of our services, features, or other offerings (collectively, the “Services”). By using or accessing our Services, you agree to this Privacy Policy. For all other questions about our Services, or other requests not pertaining to data privacy, please see our Terms and Conditions.


How We Keep Your Data Safe

Fashionlink complies with Xendit standards and does not store any credit card data. For maximum security we use an Extended Validation SSL certificate. Your personal information is encrypted using this certificate when being transferred across the Internet.

We are responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected. Information about our customers is an important part of our business, and we are not in the business of selling it to others.


Information We Collect

When you interact with our Services, whether by using our website or communicating with us, we may collect data from you. The data we collect includes your name, email address, telephone number, shipping/billing address, date of birth, and information regarding your browsing and shopping behavior. We collect your data when you place an order, chat with our Customer Service WhatsApp, register an account, opt-in to our newsletter, browse our site, and use other services offered by our site. Data collected is used to process your orders until fulfillment, deliver marketing communications, give access to services for registered users, personalize your shopping experience, and provide assistance via our Customer Service.


Analytics Information

We use third-party services on our website (such as Google Analytics) to evaluate your use of our Site, compile reports on activity (based on the collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on pages, page analytics, link clicks, search terms, and other similar usage data), and/or analyze performance metrics. These may mean cookies and other technologies are used to help collect, analyze, and provide us with relevant reports.

How We Use the Information We Collect

The information we learn from customers helps us personalize and continually improve your shopping experience at We will retain information for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, subsequently authorized, as necessary or appropriate to provide the Services, and for business continuity purposes. We also retain information as permitted or required under applicable law to comply with applicable law, resolve disputes, and enforce our rights and agreements. We use the information that you provide for the following purposes:

  • To create your personal account at FASHIONLINK.CO.ID (e.g. your name and email address)
  • To process your orders via our online services (e.g. your name, address, date of birth, and bank details)
  • To send text message / Whatsapp notifications of delivery status (e.g. your mobile phone number)
  • To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
  • To answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in competitions arranged online or on our social media channels (e.g. your email address, your social media handle, name, home address, and telephone number)
  • To validate that you are of legal age for shopping online (e.g. date of birth)
  • To send you surveys in order to give you a possibility to influence our offer and service (e.g. e-mail address)

We never pass on, sell, or swap your data to third parties for marketing purposes outside of Data that is forwarded to third parties, for example, shipping agents in connection with the delivery of goods, is only used to meet commitments to you. may also supply your personal details to organizations such as credit reference or debt collection agencies for the purpose of credit rating checks, identity checks, and debt collection.


Your Rights

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed. You can withdraw your consent to us using the data for marketing purposes (i.e. sending catalogues, newsletters or offers) at any time by contacting Customer Services.